To make a purchase in the Rapide AB (556938-0727) webshop, you must be 18 years old to place an order. If you are under 18, a guardian's permission is required before making a purchase.

Prices
The prices of our products are based on the price calculated in Swedish kronor (SEK) and include 25% VAT.

Our currency converter may differ slightly from your bank or card issuer's exchange rate - please check this before purchase.

Payment
We offer payment through Shopify Payments and Klarna Checkout where you can choose between invoice, account payment, card payment and direct payment. Klarna's full terms and conditions apply upon payment. Read Klarna's terms and conditions here .

Deliveries
If your order is received before 12.00 on a weekday, your package will usually be sent the same day. After that, the supplier's own delivery times are added which are normal

Sweden: 1-3 working days

Denmark, Finland, Norway & Germany: 2-7 working days

If you have questions regarding your order, please contact our customer service .

Notification
Our packages are delivered to your home in the mailbox or to a delivery point. Notification takes place via SMS or email so that you know when it is time to pick up your goods if they end up at a delivery point. Note! Remember to always check your Recycle Bin if you do not receive a notification within a reasonable amount of time.

You can always follow your order via the tracking number sent to you when the delivery leaves our warehouse.

Shipping cost
The shipping cost per order is SEK 35 with Early Bird or SEK 55 with Postnord within Sweden for orders under SEK 450 - orders over SEK 450 are sent free of charge with any supplier.

The shipping cost per order is 75 SEK for Denmark and Finland for orders under 650 SEK - orders over 650 SEK/ will be sent free of charge.

The shipping cost per order is SEK 235 for Norway and includes customs duty - orders over SEK 650 only incur a customs duty of SEK 150.

The shipping cost per order is SEK 70 with Postnord/Deutsche Post (not trackable) or SEK 100 with DHL for Germany for orders under SEK 650 - orders over SEK 650 are sent free of charge.

Packages not collected from agent
Your package remains for 6 or 13 days, depending on the rules of your local agent at your delivery point. If you do not pick up your package and it is sent back to us, we will deduct the sum for the return shipping and a handling cost (any customs fee is added for returns from Norway) from what you paid for your order, excluding the possible shipping cost. This is done within ten working days after the return arrives at our warehouse.

Return policy
If you regret your purchase and want to return your products, fill out the attached return slip carefully and send your item back to us. You are responsible for the return shipping yourself, the return address is on the return label. We recommend that you book trackable shipping to be able to follow your package so that it arrives. You are responsible for your return when you send it to us, we do not replace returns that get lost on the way back to us.

According to the Swedish Distance Shopping Act, the right of withdrawal applies 14 days after you receive your order. The item in question must be in undamaged, unmarked and unbroken original packaging. You must not have opened or tried the product.

The customer is responsible for return costs and that the product is returned in the same condition as it was delivered.
When returning with Earlybird, a return fee of SEK 49 is added, which is deducted from the refund.

Gift cards and subscriptions are not covered by our return policy and are not refundable.

We will refund the amount of your order within 14 days of the return arriving at our warehouse. We do not refund the cost of shipping.

Complaint
If you want to complain about an item bought in our webshop, always contact Rapide's customer service before sending your product back. Note that returns only apply to manufacturing defects and we do not offer a satisfaction guarantee. Complaints are not accepted without an approval from us.

If you have received a product that is damaged or otherwise incorrect, you must contact us no later than one week after receiving delivery. Faulty goods are replaced with a new product - never with a refund of the amount.

If you want to complain about a product you bought in our Brow Bars (not Åhléns), you make the complaint on site in the store, this too must be done within a reasonable time from purchase.

Please note that it is not possible to advertise a product in case of dissatisfaction as we do not have a satisfaction guarantee. This is regulated in the Consumer Purchase Act.

If you have purchased a product from one of our retailers, we refer you to the retailer and their procedures for complaints. This also applies to complaints for products bought in Brow Bars at Åhléns.

Miscellaneous
We reserve the right to final sales and price changes.

It is not possible for us to cancel or edit an order that has already been placed.

Rapid AB
Upplandsgatan 14
111 23 Stockholm
Organization number 556938-0727