Terms of service
Terms of purchase In Rapide AB (556938-0727) webshop, you must be 18 years old to place an order. If you are under 18 years of age, the parent's permission is required before you make a purchase.
Price
All prices for our products are stated in Swedish kronor and are inc 25% VAT. If you are using a different currency we only show an estimated price, the actual price will depend on your bank.
Payment
We offer payment through Shopify Payments, PayPal and Klarna checkout where you can choose between invoice, account payment, card payment and direct payment. Klarna's full terms and conditions apply when paying. Read Klarna's terms and conditions here .
Deliveries
If your order has been received before 12.00 on a weekday, your packages usually the same day. After that, Posten's delivery times are added, which are normally
Sweden: 1-3 working days
Denmark, Finland, Norway & Germany: 2-7 days
Notification
Our packages are delivered to your home in the mailbox or to Posten's delivery points. Notification is via text message or email so you know when it's time to pick up your goods. You can always follow your order via the tracking number that is sent to you when the delivery leaves our warehouse.
Shipping cost
The shipping cost per order is SEK 55 within Sweden for orders under SEK 450, for orders exceeding the cost we offer free shipping.
Shipping cost per order is SEK 70 for Denmark and Finland for orders under SEK 650, for orders exceeding the cost we offer free shipping.
Shipping cost per order is SEK 235 for Norway including taxes under SEK 650, for orders exceeding the cost we offer free shipping and only the fee for taxes of SEK 150.
Uncollected packages
Your package remains 7-14 days from arrival at your delivery point. If you do not pick up your package, we will deduct the cost for return shipping and handling costs from the refund. We do not refund the shipping paid by the customer.
Return policy
If you regret your purchase and want to return your products, fill in the enclosed return slip carefully and send your item back to us. You are responsible for the return shipping, the return address is on the return slip. We recommend that you book traceable shipping to be able to track your package so that it arrives. You are responsible for your return when you send it to us, we do not replace returns that are lost on the way back to us.
According to the Distance Selling Act, the right of withdrawal is valid for 14 days from the time you receive your order. The product in question must be in undamaged, unmarked and unbroken original packaging. You must not have opened or tried the product.
The customer is responsible for return costs and that the product is returned in the same condition as it was delivered.
Gift cards are not covered by our return policy and are non-refundable.
We will refund the amount of your order within 14 days of the return arriving at our warehouse. We do not refund the cost of shipping.
Complaint
If you want to complain about an item, always contact Rapide's customer service before returning your product. The return is not accepted without our approval.
If you have received a product that is damaged or otherwise defective, you must contact us no later than one week after receipt of delivery. Defective product is replaced with a new product - never with a refund of the amount.
Please note that it is not possible to complain about a product in case of dissatisfaction as we do not have a satisfaction guarantee. This is regulated in the Consumer Purchase Act.
Other
We reserve the right to final sale and price change.
Rapide AB
Upplandsgatan 14
111 23 Stockholm
Orgnr 556938-0727