There are several ways to book an appointment with us. Our online booking is the most efficient way as this service is open around the clock and applies to all of Rapide's Brow Bars.

Booking by email directly to a Brow Bar is only valid when a Brow Artist confirms your booking, otherwise you cannot count on your desired appointment being booked.

If you prefer to call, that option is available to some of our salons - please note that we only answer the phone depending on the time. Our phone is mainly for us to be able to contact you as a customer. Contact details for our salons can be found here.

If you are prevented and want to cancel your appointment, there are several options to cancel;

- Click on the link in your booking confirmation to cancel online with one click

- Contact the Brow Bar you booked via email - you will find the respective Brow Bar's contact details here.

The cancellation must take place no later than 12 hours before the booking. If the cancellation is made later or not at all, 100% of the treatment price is charged via invoice.

If you send an email to our customer service or a DM via social media, we cannot guarantee your cancellation. Therefore, we refer as far as possible to the above option for cancellation.

You will find all terms and conditions in our booking policy here.

Certain treatments can be affected by the fact that you are pregnant, such as: Lash Curl, Lash Lift, Brow Lift, eyelash extensions and coloring of eyelashes and eyebrows. It is up to you as the customer to decide whether you want to have a treatment anyway or not.

ATTENTION! It is of course harmless to do the treatments, only the result may be different than expected.

Please read our booking policy - you accept this as soon as you book a treatment with us at Rapide.

We offer the same prices on all Brow Bars.

You can find the full terms and conditions here.

The shipping cost per order is SEK 35 with Early Bird or SEK 55 with Postnord within Sweden for orders under SEK 450 - orders over SEK 450 are sent free of charge with any supplier.

The shipping cost per order is 75 SEK for Denmark and Finland for orders under 650 SEK - orders over 650 SEK are sent free of charge.

The shipping cost per order is SEK 235 for Norway and includes customs duty - orders over SEK 650 only incur a customs duty of SEK 155.

The shipping cost per order is SEK 70 with Postnord/Deutsche Post (not trackable) or SEK 100 with DHL for Germany for orders under SEK 650 - orders over SEK 650 are sent free of charge.

You will find all terms and conditions in our booking policy here.

If you regret your purchase and want to return your products, fill out the attached return slip carefully and send your item back to us. You are responsible for the return shipping yourself, the return address is on the return label. We recommend that you book trackable shipping to be able to follow your package so that it arrives. You are responsible for your return when you send it to us, we do not replace returns that break or get lost on the way back to us.

According to the Swedish Distance Shopping Act, the right of withdrawal applies 14 days after you receive your order. The item in question must be in undamaged, unmarked and unbroken original packaging. You must not have opened or tried the product. The box for the product must not show traces of having been opened.

The customer is responsible for return costs and that the product is returned in the same condition as it was delivered.

Gift cards are not covered by our return policy and are not refundable.

We will refund the amount of your order within 14 days of the return arriving at our warehouse. We do not refund the cost of shipping.

Your package remains for 6 or 13 days, depending on the rules of your local agent at your delivery point. If you do not pick up your package and it is sent back to us, we will deduct the sum for the return shipping and a handling cost (any customs fee is added for returns from Norway) from what you paid for your order, excluding the possible shipping cost. This is done within ten working days after the return arrives at our warehouse.

If you want to complain about an item bought in our webshop, always contact Rapide's customer service before sending your product back. The return will not be accepted without an approval from us.

If you have received a product that is damaged or otherwise incorrect, you must contact us no later than one week after receiving delivery. Faulty goods are replaced with a new product - never with a refund of the amount.

If you want to complain about a product you bought in our Brow Bars (not Åhléns), you complete the complaint on site in the store, this too must be done within a reasonable time from purchase.

Please note that it is not possible to advertise a product in case of dissatisfaction as we do not have a satisfaction guarantee. This is regulated in the Consumer Purchase Act.

If you have purchased a product from one of our retailers, we refer you to the retailer and their procedures for complaints. This also applies to complaints for products bought in Brow Bars at Åhléns.

Lifetime warranty on a product means that the products included in the warranty can be claimed without having any type of time horizon, as long as a receipt from Rapide can be shown.

We reserve the right not to be able to replace products that are discontinued or discontinued - in such a case, compensation will be issued for other products of equivalent value.

We refer all feedback regarding your treatment to our customer service - send in a description of the case together with pictures, time, date and place of your performed treatment.

Read more about this in our booking policy .

Please note that when complaining about treatments, we always offer a correction in the first place.

If you fail to cancel your booked appointment or do not show up, we will send you an invoice for 100% of the amount. An administration fee is also charged.

If you have questions about your invoice or anything else regarding your missed booking, contact our customer service .

Read more in our booking policy .

If you need help with something technical about your account - for example problems with logging in, points that have not been registered or similar, then contact our customer service.

If you have problems completing a booking, or that a discount code does not work - please contact our customer service and describe your case.

If you want to complain about an item purchased in our webshop, always contact Rapide's customer service before sending your product back. The return will not be accepted without an approval from us.

If you have received a product that is damaged or otherwise incorrect, you must contact us no later than one week after receiving the delivery. Faulty goods are replaced with a new product - never with a refund of the amount.

If you want to complain about a product you bought in our Brow Bars (not Åhléns), you complete the complaint on site in the store, this too must be done within a reasonable time from purchase.

Please note that it is not possible to advertise a product in case of dissatisfaction as we do not have a satisfaction guarantee. This is regulated in the Consumer Purchase Act.

If you have purchased a product from one of our retailers, we refer you to the retailer and their procedures for complaints. This also applies to complaints for products bought in Brow Bars at Åhléns.

We have a specific customer service that will help you with everything regarding your order online - please contact Online Service here.

Yes, we currently offer two different ones - one that can be used for treatments and products in our Brow Bars, and one for purchasing products in our webshop.

See more information and buy here.