Refund policy
If you regret your purchase and want to return your products, fill in the enclosed return slip carefully and send your item back to us. You are responsible for the return shipping, the return address is on the return slip. We recommend that you book traceable shipping to be able to track your package so that it arrives. You are responsible for your return when you send it to us, we do not replace returns that get lost along the way back to us.
According to the Distance Selling Act, the right of withdrawal is valid for 14 days from the time you receive your order. The product in question must be in undamaged, unmarked and unbroken original packaging. You must not have opened or tried the product.
The customer is responsible for the return cost and that the product is returned in the same condition as it was delivered.
Gift cards are not covered by our return policy and are non-refundable.
We will refund the amount of your order within 14 days of the return arriving at our warehouse. We do not refund the cost of shipping.
Gift cards are not covered by our return policy and are non-refundable.
We will refund the amount of your order within 14 days of the return arriving at our warehouse. We do not refund the cost of shipping.
Complaint
If you want to complain about an item, always contact Rapide's customer service before returning your product. The return will not be accepted without our approval.
If you have received a product that is damaged or otherwise defective, you must contact us no later than one week after receipt of delivery. Defective product is replaced with a new product - never with a refund of the amount.
Please note that it is not possible to complain about a product in case of dissatisfaction as we do not have a satisfaction guarantee. This is regulated in the Consumer Purchase Act.