When you book a treatment in one of our Brow Bars, you agree to the following booking policy.

It is available to read in its entirety on our website, when you create an account on our booking page or become a member of the Brow Club and when you make an online booking.

We at Rapide AB always strive to give you as a customer the best beauty experience. We achieve this by offering you treatments and products for different areas of the face.

When you book a treatment with us, it means that we undertake to carry out your booked treatment to the greatest extent possible at the desired date, time and place as well as assist with trained staff, safe and professional consumables that all follow our company's brand and quality assurance.

You as a customer undertake in return to follow this booking policy.

Booking of treatment
You can book your treatment in two different ways:

- Book your treatment online via our website

- Book your treatment on site in a physical Brow Bar

Please note that we do not prioritize/cannot guarantee to receive bookings via phone, email or social media.

When you complete your booking, you must provide certain personal data for the booking to be valid.

We need your name, telephone number and email address - how we handle this information can be read in our privacy policy .

Your booking is only confirmed when you receive a booking confirmation to the email address you provided and it is your responsibility as a customer to ensure that you receive one.

Persons under the age of 16 may only have one treatment with a guardian's permission, however, the youngest person must be 13 years old to visit us and carry out treatments.

However, we do not perform permanent treatments or eyelash extensions on customers under the age of 16.

Our staff always has the right to refuse a customer who is under 16 years of age and lacks a guardian's permission, or who is under 13 years of age regardless of the guardian's permission.

Cancellation policy

Our cancellation policy means that you as a customer have the opportunity to cancel your treatment up to 12 hours before the treatment is to be performed - otherwise we have the right to charge you 100% of the treatment price.

You can cancel your treatment in several ways:

- Via the cancellation link in your booking confirmation

- Via "My pages" in logged in mode on our booking page

- Via email to the Brow Bar you booked at - contact details can be found here. It is fine to email a Brow Bar that is not open, your cancellation is valid from the time you send us the email

- By going to the Brow Bar you booked with physically and carrying out the cancellation with the help of our staff

It is also possible to reach Brow Bars that are not located in Åhléns via our switchboard - however, we reserve the right to be unable to receive your call as a customer and therefore unable to help you with your cancellation. Our phone is primarily for our staff to be able to reach you as a customer and not the other way around. Please refer primarily to the above options when cancelling.

Please note that emailing our customer service or sending us a message via social media is not considered a valid cancellation, only the options listed above are considered valid.

How do I know if my appointment is cancelled?

You will receive a cancellation confirmation to the email address you provided when booking.

It is your responsibility as the customer to ensure that you receive a cancellation confirmation.

If you have canceled via email to the Brow Bar you booked at, we will cancel your appointment as soon as we see your email - provided you have sent the email no later than 12 hours before the booked time, it will be approved and you will receive the cancellation confirmation to your email .

What happens if I do not meet the conditions of the cancellation policy?

If you do not cancel your treatment in time or do not show up at the booked time, we have the right to charge you 100% of the treatment price - when you cancel too late or do not arrive at your booked time, the possibility for us to fill the time with a new booking decreases and that leads to a loss of income for us. We also include an administration fee of SEK 16/DKK 10.

An invoice is sent to the e-mail address you provided when booking with 10-day payment terms.

After another 10 days, you will receive a payment reminder and if the invoice is not paid immediately at that time, the matter will be forwarded to debt collection.

Note that you will be charged 100% of the regular price even if you booked the treatment with a discount code.

Rebooking of treatment

We reserve the right for our staff to rebook a booked treatment if necessary - such as illness or other urgent unforeseen events. As far as we can, we offer a new time as soon as it suits you. Sometimes we can also offer a treatment in another Brow Bar.

You as a customer have the right to deny this and cancel without further consequences if you wish.

We always do our utmost to ensure that you, as a customer, receive the original treatment you booked regarding the provider, time, and date, but we reserve the right to change these if necessary.

We will of course consult you as a customer regarding changes to the time and date, but not regarding the contractor.

You as a customer can rebook a treatment as long as the booking follows our cancellation policy - contact the Brow Bar you booked at to rebook. Please note that treatments booked with a discount code can only be rebooked within the current campaign period.

What happens if I am late for my treatment?

We reserve the right for our staff to refuse a treatment upon late arrival if they themselves feel that they will not have time to perform the treatment and you then risk being charged 100% of the treatment price via invoice without having the treatment performed.

Complaints and other customer matters

For all matters in our physical Brow Bars, contact our customer service.

Our customer service assesses each individual case individually and you as a customer contact them via email - they in turn then get back to you via email or phone. Please note that we handle cases in order and that in case of high load, it may take a little longer to get feedback.

- For matters concerning Lash Lift and Lash Curl, you must contact us within 10 days after the treatment.

- For matters concerning treatments that contain threading, you must contact us within 7 days of your completed treatment.

-For eyelash extensions, you must contact us within 7 days of the treatment

This is so that we can give a fair assessment of the matter and not risk too much time elapsing from the time of treatment.

To simplify and speed up the handling of your case, send the following in the email:

Description of the case

Your name and phone number

Time, date and place of treatment/event

Any pictures

We always offer a correction in the first place when there is dissatisfaction with treatment. A correction means that you as a customer get a free return visit to a Brow Bar where we correct what went wrong in the treatment. This correction is only booked in consultation with our customer service.

As a customer, you may need to visit us physically for either a correction or in some cases a more thorough evaluation of your case.

We never authorize a monetary refund without at least one physical return visit for evaluation or attempted correction. If the conditions for a complaint are not met and implemented within a reasonable time after the treatment has been carried out, we have the right to close the case without obligation to compensation or reimbursement.

Promotions and offers

Terms and conditions for campaigns, offers and discount codes are always announced at the time when they are communicated, e.g. in newsletters. It is your responsibility as a customer to find out the terms and conditions that apply to each campaign and offer.

Discount codes that contain offers are usually entered in one of the steps when you complete the booking online - it is your responsibility as a customer to ensure that the discount code is entered in your booking. We are not responsible for assigning a discount code or offer to an already made booking. If the code is not entered correctly, we have the right to deny you the discount for the booking.

However, personal offers for Brow Club members are first activated at checkout by our staff - it's always good to ask at checkout if you have any active personal offers.

Please note that the full price is always included in the confirmation, the discount is only deducted at checkout after the booking has been completed and upon payment.

If you cancel too late, do not show up for your booked treatment or are late and are refused permission to perform the treatment, you will be charged 100% of the treatment price without discount. Discounts are only deducted from the regular price after processing at the time of payment.

Provided that you follow our cancellation policy, it is only possible to rebook a discounted treatment within the campaign period, i.e. only as long as the campaign is valid. Treatments that are rebooked outside the promotional period will be charged the regular price.

Payment of treatment

We offer several payment methods in our Brow Bars; card payment, Swish and American Express.

In our Brow Bars that are not located in an Åhléns department store or NK, we also accept our own gift card, which we also sell in our Brow Bars.

At Åhléns and NK, however, we have the option of accepting the department store's own gift cards.

Brow Club

We have a loyalty club, the Brow Club, where you can become a member and earn points on booked treatments and purchases of products in our webshop - SEK 1 = 1 point

The number of points determines your membership level and you then receive offers, promotions and benefits based on your membership. Read more about the different levels here .

There are two different ways to become a member:

- When you book a treatment, you create an account and choose to become a member in connection with it

- If you already have an account, you can choose to also become a member by going to "My Pages" in logged in mode

Also ensure that you have agreed to receive our newsletters to receive all communications regarding your membership.