When you book a treatment in one of our Brow Bars, you agree to the following booking policy.

It is available to read in its entirety on our website, when you create an account on our booking page or become a member of the Brow Club and when you make an online booking.

We at Rapide AB always strive to give you as a customer the best beauty experience. We achieve this by offering you treatments and products for different areas of the face.

When you book a treatment with us, it means that we undertake to carry out your booked treatment to the greatest extent possible at the desired date, time and place as well as assist with trained staff, safe and professional consumables that all follow our company's brand and quality assurance.

You, as a customer, undertake in return to follow this booking policy.

Booking of treatment

You can book your treatment in two different ways:

- Book your treatment online via our website

- Book your treatment on site in a physical Brow Bar

Please note that we do not prioritize/cannot guarantee to receive bookings via phone, email or social media.

When you complete your booking, you must provide certain personal data for the booking to be valid.

We need your name, telephone number and email address - how we handle this information can be read in our privacy policy .

Your booking is only confirmed when you receive a booking confirmation to the email address you provided and it is your responsibility as a customer to ensure that you receive one.

Age limit for treatments

Persons under the age of 16 may only have one treatment with a guardian's permission, however, the youngest person must be 13 years old to visit us and carry out treatments.

However, we do not perform permanent treatments or eyelash extensions on customers under the age of 16.

Our staff always has the right to refuse a customer who is under 16 years of age and lacks a guardian's permission, or who is under 13 years of age regardless of the guardian's permission.

Cancellation policy

Our cancellation policy means that you as a customer have the opportunity to cancel your treatment up to 12 hours before the treatment is to be performed - otherwise we have the right to charge you 100% of the treatment price.

You can cancel your treatment in several ways:

- Via the cancellation link in your booking confirmation

- Via "My pages" in logged in mode on our booking page

- Via email to the Brow Bar you booked at - contact details can be found here. It is fine to email a Brow Bar that is not open, your cancellation is valid from the time you send us the email

- By going to the Brow Bar you booked with physically and carrying out the cancellation with the help of our staff

It is also possible to reach Brow Bars that are not located in Åhléns via our switchboard - however, we reserve the right to be unable to receive your call as a customer and therefore unable to help you with your cancellation. Our phone is primarily for our staff to be able to reach you as a customer and not the other way around. Please refer primarily to the above options when cancelling.

Please note that emailing our customer service or sending us a message via social media is not considered a valid cancellation, only the options listed above are considered valid.

How do I know if my appointment is cancelled?

You will receive a cancellation confirmation to the email address you provided when booking.

It is your responsibility as the customer to ensure that you receive a cancellation confirmation.

If you have canceled via email to the Brow Bar you booked at, we will cancel your appointment as soon as we see your email - provided you have sent the email no later than 12 hours before the booked time, it will be approved and you will receive the cancellation confirmation to your email .

What happens if I do not meet the conditions of the cancellation policy?

If you do not cancel your treatment in time or do not show up at the booked time, we have the right to charge you 100% of the treatment price - when you cancel too late or do not arrive at your booked time, the possibility for us to fill the time with a new booking decreases and that leads to a loss of income for us. We also include an administration fee of SEK 16/DKK 10.

An invoice is sent to the e-mail address you provided when booking with 10-day payment terms.

After another 10 days, you will receive a payment reminder and if the invoice is not paid immediately at that time, the matter will be forwarded to debt collection.

Note that you will be charged 100% of the regular price even if you booked the treatment with a discount code.

Rebooking of treatment

We reserve the right for our staff to rebook a booked treatment if necessary - such as illness or other urgent unforeseen events. As far as we can, we offer a new time as soon as it suits you. Sometimes we can also offer a treatment in another Brow Bar.

You as a customer have the right to deny this and cancel without further consequences if you wish.

We always do our utmost to ensure that you, as a customer, receive the original treatment you booked regarding the provider, time, and date, but we reserve the right to change these if necessary.

We will of course consult you as a customer regarding changes to the time and date, but not regarding the contractor.

You as a customer can rebook a treatment as long as the booking follows our cancellation policy - contact the Brow Bar you booked at to rebook. Please note that treatments booked with a discount code can only be rebooked within the current campaign period.

What happens if I am late for my treatment?

We reserve the right for our staff to refuse a treatment upon late arrival if they themselves feel that they will not have time to perform the treatment and you then risk being charged 100% of the treatment price via invoice without having the treatment performed.

Complaints and other customer matters

For all matters in our physical Brow Bars, contact our customer service.

Our customer service assesses each individual case individually and you as a customer contact them via email - they in turn then get back to you via email or phone. Please note that we handle cases in order and that in case of high load, it may take a little longer to get feedback.

- For matters concerning Lash Lift and Lash Curl, you must contact us within 10 days after the treatment.

- For matters concerning treatments that contain threading, you must contact us within 7 days of your completed treatment.

- For eyelash extensions, you must contact us within 7 days of the treatment

This is so that we can give a fair assessment of the matter and not risk too much time elapsing from the time of treatment.

To simplify and speed up the handling of your case, send the following in the email:

Description of the matter
Your name and phone number
Time, date and place of treatment/event
Any pictures

We always offer a correction in the first place when there is dissatisfaction with treatment. A correction means that you as a customer get a free return visit to a Brow Bar where we correct what went wrong in the treatment. This correction is only booked in consultation with our customer service.

As a customer, you may need to visit us physically for either a correction or in some cases a more thorough evaluation of your case.

We never authorize a monetary refund without at least one physical return visit for evaluation or attempted correction. If the conditions for a complaint are not met and implemented within a reasonable time after the treatment has been carried out, we have the right to close the case without obligation to compensation or reimbursement.

Promotions and offers

Terms and conditions for campaigns, offers and discount codes are always announced at the time when they are communicated, e.g. in newsletters. It is your responsibility as a customer to find out the terms and conditions that apply to each campaign and offer.

Discount codes that contain offers are usually entered in one of the steps when you complete the booking online - it is your responsibility as a customer to ensure that the discount code is entered in your booking. We are not responsible for assigning a discount code or offer to an already made booking. If the code is not entered correctly, we have the right to deny you the discount for the booking.

However, personal offers for Brow Club members are first activated at checkout by our staff - it's always good to ask at checkout if you have any active personal offers.

Please note that the full price is always included in the confirmation, the discount is only deducted at checkout after the booking has been completed and upon payment.

If you cancel too late, do not show up for your booked treatment or are late and are refused permission to perform the treatment, you will be charged 100% of the treatment price without discount. Discounts are only deducted from the regular price after processing at the time of payment.

Provided that you follow our cancellation policy, it is only possible to rebook a discounted treatment within the campaign period, i.e. only as long as the campaign is valid. Treatments that are rebooked outside the promotional period will be charged the regular price.

Payment of treatment

We offer several payment methods in our Brow Bars; card payment, Swish and American Express.

In our Brow Bars that are not located in an Åhléns department store or NK, we also accept our own gift card, which we also sell in our Brow Bars.

At Åhléns and NK, however, we have the option of accepting the department store's own gift cards.

Brow Club

We have a loyalty club, the Brow Club, where you can become a member and earn points on booked treatments and purchases of products in our webshop - SEK 1 = 1 point

The number of points determines your membership level and you then receive offers, promotions and benefits based on your membership. Read more about the different levels here .

There are two different ways to become a member:

- When you book a treatment, you create an account and choose to become a member in connection with it

- If you already have an account, you can choose to also become a member by going to "My Pages" in logged in mode

Also ensure that you have agreed to receive our newsletters to receive all communications regarding your membership.

To make a purchase in the Rapide AB (556938-0727) webshop, you must be 18 years old to place an order. If you are under 18 years of age, a guardian's permission is required before making a purchase.

Prices
The prices of our products are based on the price calculated in Swedish kronor (SEK) and include 25% VAT.

Our currency converter may differ slightly from your bank or card issuer's exchange rate - please check this before purchase.

Payment
We offer payment through Shopify Payments and Klarna Checkout where you can choose between invoice, account payment, card payment and direct payment. Klarna's full terms and conditions apply upon payment. Read Klarna's terms and conditions here .

Deliveries
If your order is received before 12.00 on a weekday, your package will usually be sent the same day. After that, the supplier's own delivery times are added which are normal

Sweden: 1-3 working days

Denmark, Finland, Norway & Germany: 2-7 working days

If you have questions regarding your order, please contact our customer service .

Notification
Our packages are delivered to your home in the mailbox or to a delivery point. Notification takes place via SMS or email so that you know when it is time to pick up your goods if they end up at a delivery point. Note! Remember to always check your Recycle Bin if you do not receive a notification within a reasonable amount of time.

You can always follow your order via the tracking number sent to you when the delivery leaves our warehouse.

Shipping cost
The shipping cost per order is SEK 35 with Early Bird or SEK 55 with Postnord within Sweden for orders under SEK 450 - orders over SEK 450 are sent free of charge with any supplier.

The shipping cost per order is 75 SEK for Denmark and Finland for orders under 650 SEK - orders over 650 SEK/ will be sent free of charge.

The shipping cost per order is SEK 235 for Norway and includes customs duty - orders over SEK 650 only incur a customs duty of SEK 150.

The shipping cost per order is SEK 70 with Postnord/Deutsche Post (not trackable) or SEK 100 with DHL for Germany for orders under SEK 650 - orders over SEK 650 are sent free of charge.

Packages not collected from agent
Your package remains for 6 or 13 days, depending on the rules of your local agent at your delivery point. If you do not pick up your package and it is sent back to us, we will deduct the sum for the return shipping and a handling cost (any customs fee is added for returns from Norway) from what you paid for your order, excluding the possible shipping cost. This is done within ten working days after the return arrives at our warehouse.

Return policy
If you regret your purchase and want to return your products, fill out the attached return slip carefully and send your item back to us. You are responsible for the return shipping yourself, the return address is on the return label. We recommend that you book trackable shipping to be able to follow your package so that it arrives. You are responsible for your return when you send it to us, we do not replace returns that get lost on the way back to us.

According to the Swedish Distance Shopping Act, the right of withdrawal applies 14 days after you receive your order. The item in question must be in undamaged, unmarked and unbroken original packaging. You must not have opened or tried the product.

The customer is responsible for return costs and that the item is returned in the same condition as it was delivered.
When returning with Earlybird, a return fee of SEK 49 is added, which is deducted from the refund.

Gift cards and subscriptions are not covered by our return policy and are not refundable.

We will refund the amount of your order within 14 days of the return arriving at our warehouse. We do not refund the cost of shipping.

Complaint
If you want to complain about an item bought in our webshop, always contact Rapide's customer service before sending your product back. Note that returns only apply to manufacturing defects and we do not offer a satisfaction guarantee. Complaints are not accepted without an approval from us.

If you have received a product that is damaged or otherwise incorrect, you must contact us no later than one week after receiving delivery. Faulty goods are replaced with a new product - never with a refund of the amount.

If you want to complain about a product you bought in our Brow Bars (not Åhléns), you complete the complaint on site in the store, this too must be done within a reasonable time from purchase.

Please note that it is not possible to advertise a product in case of dissatisfaction as we do not have a satisfaction guarantee. This is regulated in the Consumer Purchase Act.

If you have purchased a product from one of our retailers, we refer you to the retailer and their procedures for complaints. This also applies to complaints for products bought in Brow Bars at Åhléns.

Miscellaneous
We reserve the right to final sales and price changes.

It is not possible for us to cancel or edit an order that has already been placed.

Rapid AB
Upplandsgatan 14
111 23 Stockholm
Organization number 556938-0727

Rapide AB protects your personal integrity and strives for secure data protection. We sell e.g. never sell your personal information to others. This privacy policy explains how we collect and use your personal information. It describes your rights and how you can exercise them. You can always contact us with any questions

What is personal data?
Personal data is any form of information that can be directly or indirectly attributed to a natural person. We need to collect data various personal data and process this partly for legal reasons but also to be able to give our customers the best possible service.. We must be able to answer why we collect data, i.e. what purpose it is for.

Responsible for collected data
Rapide AB, org. no. 556938-0727, Upplandsgatan 14, 111 23 Stockholm.

What personal data is collected and why (purpose)

Purpose
Purchase of products

Type of task processing
Communication regarding orders/purchases of products
Delivery of goods

Collected personal data
Purchase information

Legal basis
Completion of the purchase agreement

Storage period
36 months due to being able to handle complaints and guarantees
When creating a customer account/membership, the data is retained until the customer deletes their membership

Purpose
Treatment bookings

Type of task processing
Reception of bookings
About and cancellations
Communication regarding booking

Collected personal data
Name
Address
Email address
Phone number
Social security number
Contact details
Payment history
Purchase information

Legal basis
Fulfillment of the service agreement

Storage period
36 months due to being able to handle complaints and guarantees
When creating a customer account/membership, the data is retained until the customer deletes their membership

Purpose
Customer management

Type of task processing
Communication regarding possible questions
Correspondence
Investigation of complaints and support
Service matters

Collected personal data
Name
Email address
Phone number
Address
Booking data/receipts

Legal basis
Legitimate interest. Necessary to provide customer service

Storage period
Until the matter is closed
Data collected for our customer club Brow Club

Purpose
Administration of membership
Management of bonus points
Transfer of bonus on purchase

Type of task processing
Correct information for sending out offers and other communications regarding membership

Collected personal data
Name
Email address
Phone number
Address
Booking data/receipts

Legal basis
Fulfillment of membership agreements

Storage period
Until the customer wants to cancel their membership

Who can we share your personal data with?
Personal data assistants. In cases where it is necessary for us to be able to offer our services, we share your personal data with companies that are so-called personal data assistants for us. A personal data processor is a company that processes the information on our behalf and according to our instructions.

We have personal data assistants who help us with:

1) Transport (logistics companies and forwarders).

2) Payment solutions (card processing companies, banks and other payment service providers).

3) Marketing (print and distribution, social media, media agencies or advertising agencies).

4) IT services (companies that manage the necessary operation, technical support and maintenance of our IT solutions).

When your personal data is shared with personal data processors, it is only for purposes that are compatible with the purposes for which we have collected the information (e.g. to be able to fulfill our obligations according to the purchase agreement or the membership terms of the loyalty program). We check all personal data processors to ensure that they can provide sufficient guarantees regarding the security and confidentiality of personal data Companies that are independent personal data controllers.

We also share your personal data with certain companies that are independent personal data controllers. The fact that the company is an independent personal data controller means that it is not us who control how the information provided to the company is to be processed.

Independent personal data controllers with whom we share your personal data are:

1) State authorities (the police, the Tax Agency or other authorities) if we are obliged to do so by law or in case of suspicion of crime.

2) Companies that provide general goods transport (logistics companies and freight forwarders).

3) Companies that offer payment solutions (card processing companies, banks and other payment service providers).

When your personal data is shared with a company that is an independent personal data controller, the company's privacy policy and personal data management apply.

How long do we save your personal data?
We never save your personal data longer than is necessary for the respective purpose. See more about the specific storage periods under each purpose.

What rights do you have as a registered user?

Right of access (so-called register extract).
You can request access to the data we have collected at any time

Right to rectification.
You can request that your personal data be corrected if the data is incorrect. Within the scope of the stated purpose, you also have the right to complete any incomplete personal data.

You who are a member of Rapide AB can contact us and request a change of information. Right to erasure. You can request the deletion of personal data we process about you. Email support@bookb.se and request that all data be deleted.

Please note that we may be entitled to refuse your request if there are legal obligations that prevent us from immediately deleting certain personal data. These obligations come from accounting and tax law, banking and money laundering law, but also from consumer law. It may also happen that the processing is necessary for us to establish, assert or defend legal claims.

Direct marketing (including analyzes carried out for direct marketing purposes): You have the opportunity to object to your personal data being processed for direct marketing. The objection also covers the analyzes of personal data (so-called profiling) that are carried out for direct marketing purposes. Direct marketing refers to all types of outreach marketing activities (e.g. by post, e-mail and SMS. If you object to direct marketing, we will stop processing your personal data for that purpose as well as stop all types of direct marketing activities. Please note that you always have the option of influencing which channels we will use for mailings and personal offers. For example, you can choose to only receive offers from us via e-mail, but in this case you should not object to the processing of personal data as such but instead limit our communication channels

How is your personal data protected?
We use IT systems to protect the confidentiality, integrity and access to personal data. We have taken special security measures to protect your personal data against unlawful or unauthorized processing (such as unauthorized access, loss, destruction or damage). Only the people who actually need to process your personal data in order for us to fulfill our stated purposes have access to them.